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Terms and conditions


Heal & Wheel Services Agreement Terms and Conditions

Welcome to Heal & Wheel, your extended family. We strive for the best quality treatment at highly cost effective price to our extended family (patients).. We act as a facilitator through your journey, from the time you come in touch with us to your return journey home.

 

Our Role : Our role is to act as a third party facilitator between the hospitals and surgeons we are affiliated with and yourself; we make an effort to work in your best interests as part of this process.

 

Overview
By using Heal & Wheel's Online Web site for Medical Tourism, you hereby agree to be bound by all of the terms and conditions contained in this User Agreement ("Agreement"). This website reserves the right at its discretion to change the Terms of Agreement and provide notice of any such changes by online posting. Your sustained use of Heal & Wheel's Online Web site after the posting of any notice of change in terms shall constitute your agreement to be bound by any such changes.

Terms & Conditions of Patient Medical Treatment Booking In India
The patient or his / her family members / relatives / escorts / friends making the booking on behalf of the patient shall read carefully the terms and conditions mentioned herein before filling and signing the registration form. The terms and conditions as set out in the registration form are also set out in the package quote, a copy of which has been provided to the patient or his / her family members / relatives / escorts / friends making the booking on behalf of the patient. The patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the patient) shall sign this document. The signing of the terms & conditions document by the patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the patient) shall mean acceptance in totality of the terms and conditions contained herein by the patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the patient). The signed terms & conditions documents with payment receipt shall be binding on the patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the patient) and shall constitute a contract between Heal & Wheel and the patient (and his / her family / members / relatives / escorts / friends making the booking on behalf of the patient) on the patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the patient) signing the terms and conditions document and making payment towards the package.

Heal & Wheel does not control or operate any Healthcare institution, neither does it operate or control any medical facility or service provided by the Healthcare institution mentioned in the medical treatment package. Heal & Wheel takes care in selecting all the ingredients in the medical tourism package and has no control whatsoever in running the Healthcare institution and hence, Heal & Wheel cannot be made responsible for any delay, default, failure, improper services / deficiency in services provided by the Healthcare institution and / or for any injury, accident, death, sickness, discomfort, loss or damage of any kind whatsoever, which may arise due to any act of negligence, deficiency or default in services, of the management or employees of the Healthcare institution.

Healthcare institutions
The Healthcare institution shall be solely responsible for all treatment to be provided by it to the patient, including but not limited to surgical, medical, wellness, beauty and all related queries, opinions and complications and Heal & Wheel shall not be responsible for the same.

Any emergency, complication or medical requirement, of whatsoever nature, arising with regard to the patient's treatment due to the patient's present or past illness or the side effects / allergy of / to drugs or lack of adequate treatment, pre, during or post treatment will be the absolute responsibility of the Healthcare institution and / or the treating Doctor, as the case may be, and Heal & Wheel shall not be responsible for the same.

If the patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the patient) has any complaint in respect of the services rendered by the Healthcare institution, he / they should forward such grievances directly to the Healthcare institution without any recourse to Heal & Wheel.

In case of Medical discrepancy or conflict for immutability of malpractice carried out by the patient, all the concerned parties establish and agree that all judicial action must be carried out by the patient towards the medical professional / healthcare center / hospital only within the jurisdiction of the Kolkata, State of West Bengal, India, and that action will not be extended towards it's managing company Heal & Wheel or any of it's proprietor and employees since it is a company that puts at the disposition of the patient different professional options through listing their services without exercising / practicing medicine professionally.

 

Indemnity
You agree to indemnity and hold Heal & Wheel, it's proprietor, subsidiaries, officers, affiliates, agents and other partners and employees harmless from any loss, liability, claim or demand, including reasonably attorney fees made by any third party due to or arising out of your use of the service in violation of this agreement and / or any breach of your representation and warranties set forth above.

Travel and Tour Services
Heal & Wheel 's Leisure Holidays department shall not be responsible for any delays & alterations in the program or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferage's, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or during the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort, general well being and convenience.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country before commencing travel. All baggage's & personal property/s at all times are at the client's risk. In case of changes in the rates quoted by hotel and airlines, we can change the rates quoted according to the modifications by hotels or airlines without any prior notice. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.

Please be aware that all surgery has a risk attached to it and in the case of cosmetic surgery there may be an element of dissatisfaction with the final outcome.
All procedures should be thoroughly understood and please seek clarification if there is any aspect that you do not understand. 

DISCLAIMER
Heal and Wheel does not offer medical or legal advice and is in no way liable for the actions of third parties.. Our aim is to provide our customers access to quality, world-class medical services at affordable prices.

Heal and Wheel act as a marketing agent for Health Care Institutions and arrange medical treatment packages with the option to include a holiday package. By using the medical services offered by Heal & Wheel you signify your acceptance to our terms and conditions and accept that the decision to have medical treatment abroad is your decision and that you are aware of any risks involved.

 

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Cost and Quality  

Surprisingly low costs on medical services, despite high-quality available in India. One of the cheapest in Asia. There is no compromise on quality due to the low rates. 
 
 

Great Hospitality  

A country of traditions and hospitality, India welcomes you to the lap of healing and rejuvenation. A red-carpet welcome awaiting you as we think our guests are most important. 
 
 

Indian Tourism

India is one of the finest destinations for holidaying too. Enjoy the lush green of Kerala, the golden yellow of Thar, dazzling white of the Himalayas and much more.